FAQs

E-Voucher is an electronic voucher that we send to you by e-mail. You can use the E-voucher to exchange an admission ticket at Thailand attractions.

No, the ticket price mentioned does not include transfer or transportation to get to the attraction unless you have purchase it or mention in the voucher.

Unfortunately, you cannot let other people use the E-voucher, but you can send us a request by sending an e-mail to request to change passenger name at least 3 days in advance. Normally, you shall present the E-voucher with a copy of your passport or identification card.

No, voucher must be use on the date noted on vouchers. However, you may contact us at least 3 days in advance for any change of the schedule. All new vouchers are subject to availability.

We need a process time to check the payment, create a voucher, send a customer details to the operator and wait for the reply confirmation. Then we will send an e-mail confirmation within 24 hours or before the service time (same date booking).

Some ticket are able to book within a same date but some may require a confirmation time due to the availability and policies.

Please check your spam/junk folder. Contact us at [email protected], Phone (+66)2-1383921 or WhatsApp (+66)95-5048282 during a working hours Mon-Fri 8:30-17:00 hrs. (GMT+7). Some case we found that customer fill their e-mail incorrectly. It is customer own responsibility to check their personal detail before booking.

You can check your reservation status by e-mail us at [email protected], Phone (+66)2-1383921 or WhatsApp (+66)95-5048282 during a working hours Mon-Fri 8:30-17:00 hrs. (GMT+7)

After purchase you may NOT cancel the voucher and all vouchers are Non-refundable. However, you may change your voucher information such as name, date, schedule and change (decrease) number of people by contacting us at [email protected] or WhatsApp during the office hours (8:00-21:00 hrs. Daily). In case if there are any problem caused by company, you will be fully refund.

You may change the date/show time after the confirmation by contacting us at least 1 days in advance. You will receive a new e-mail confirmation and E-voucher within next 24 hours.

No, we do not accept any cash payment either at the office or the attraction. All payment should be pay by credit card or bank transfer in advance only.

Many issue caused by following situation.

• Your credit card was rejected. Please use a different card. We accept only Visa and Mastercard.
• User mistake such as entered information incorrectly / you have reach your credit limit / card expired.
• Fraud protection: Your credit card issuer may suspect fraud if you spend more than you usually do in a day or making oversea transaction which usually happen when you purchase online while travelling abroad.
• Your credit card was not register for verified by Visa or Mastercard Securecode to secure your online payment. We cannot solve this problem, you must contact your card's issuer.

Yes, we accept PayPal and bank transfer (Thai bank only). With PayPal you can make a credit card payment as well.

Your payment will be secure by 2C2P, a best third party gateway in South East Asia. We don’t store your confidential information and we can’t access to your credit card detail.

The company was established and provided services for both foreign and Thai travelers since 2008 with Tax ID 0105550040238. You can check our company information from the database of dbd.go.th. The company has been registered as an inbound tour operator with the official government office of Thailand called the Department of Tourism, Thailand. Our official tour operator License number 11/09756 that allows the company to run as tour operator in Thailand legally and transparency.

A discount code will be occasionally sent as a gift after the purchase/review/like on Facebook. To apply a discount code, there is a box that allows you to enter a discount code before purchase a ticket. The discount will be automatically applied.

We are an authorized travel agency to sell a ticket at discount price. The process is legally made by our company and suppliers. We have made agreement to do business with Thailand attractions and tour operators.